Legal
Privacy Policy
Last updated: April 5, 2026
1. Who We Are
Crawlfind is a platform operated by:
Orchestrator, Lda.
Avenida D. João II, 98 A
1990-100 Lisbon
Portugal
Contact email: info@crawlfind.com
In this Privacy Policy, "Crawlfind", "we", "us", and "our" refer to Orchestrator, Lda.
2. Scope of This Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use:
- the Crawlfind website;
- the Crawlfind application;
- Crawlfind free tools;
- Crawlfind audit, monitoring, prerendering, proxying, deployment, improvement-generation, and related services.
It also explains your privacy rights and how applicable law, including the GDPR where relevant, protects you.
3. Roles in Data Processing
Depending on the context, Crawlfind may act as either:
3.1 Controller
We act as a controller when we process personal data for our own purposes, including for: account creation and management; billing and subscription administration; support and customer communications; fraud prevention and platform security; service analytics and product improvement; legal compliance; website operation and free tools.
3.2 Processor
We may act as a processor on behalf of customers when we process website-related data in order to provide the service, including where we: audit websites and web pages; analyze HTML, metadata, headings, schema, and other SEO/AEO signals; proxy, prerender, cache, or serve customer pages according to configuration; inject approved improvements; generate reports, logs, diagnostics, and monitoring results.
In those cases, the customer is typically the controller of the website content and any personal data contained in that content.
4. Data We Collect
4.1 Information you provide directly
We may collect information you provide to us, such as: name; email address; company name; role or job title; domain names and website URLs you connect to the service; support requests and related communications; information submitted through forms or free tools.
4.2 Billing and subscription information
Payments are processed by third-party payment providers such as Stripe. We do not store full payment card details. We may receive and store limited billing and transaction-related information from our payment providers, such as: billing name; billing email; subscription plan; invoice status; payment status; customer or subscription identifiers; country or tax-related billing metadata where applicable.
4.3 Technical and usage data
We may automatically collect certain technical and usage information, including: IP address; browser type and version; device and operating system information; pages visited and actions taken within the service; timestamps, session events, and navigation patterns; diagnostic logs, error logs, and performance data; security and anti-abuse signals.
4.4 Website and page data processed through the service
When you use Crawlfind for audits, monitoring, prerendering, proxying, or deployment, we may process website-related data such as: page URLs and paths; publicly accessible HTML; metadata, headings, canonical tags, structured data, Open Graph tags, and related technical signals; excerpts of visible page content; robots.txt, sitemap, and crawl-related signals; page audit results; generated improvements, approvals, rejections, and deployment status; logs associated with proxying, prerendering, and crawler-serving logic.
4.5 Bot and crawler monitoring data
Where available through the service, we may process technical request-level information associated with search, AI, and social crawlers, including: user-agent; timestamp; requested path; crawler category; response status; related diagnostic data.
4.6 Free tools
If you use Crawlfind free tools, we may process: the URL you submit; analysis results; technical logs related to that request; anti-abuse and rate-limit data.
5. How We Use Data
We use personal data and service-related data to:
- provide, operate, and maintain Crawlfind;
- create and manage user accounts;
- deliver audits, monitoring, prerendering, proxying, and approved improvements;
- show dashboards, reports, diagnostics, and monitoring results;
- process subscriptions, billing, and invoices;
- provide support;
- improve platform reliability, safety, and functionality;
- detect and prevent abuse, fraud, security incidents, and misuse;
- comply with legal obligations;
- communicate operational notices and service updates;
- send product or marketing communications where permitted by law.
6. Legal Bases for Processing
Where GDPR applies, we rely on one or more of the following legal bases:
- Performance of a contract, where processing is necessary to provide the service;
- Legitimate interests, including service security, abuse prevention, product improvement, internal analytics, and legal defense;
- Compliance with legal obligations;
- Consent, where required by law, including for certain cookies or marketing communications.
7. Cookies and Similar Technologies
We may use cookies and similar technologies for: essential site functionality; user preferences; analytics; security; consent management; other lawful website operations.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
8. How Crawlfind Works and Privacy Implications
8.1 Audits and analysis — Crawlfind may fetch and analyze publicly accessible pages of websites that customers add to the platform.
8.2 Proxying, prerendering, and serving — Where configured by the customer, Crawlfind may act at the proxy, prerendering, caching, or serving layer to deliver processed versions of pages.
8.3 Deployment and injection of improvements — Where the product supports it and the customer approves it, Crawlfind may inject or serve approved improvements, including metadata, canonical tags, structured data, FAQ, key facts, or entity blocks, and other approved SEO/AEO enhancements.
8.4 Limits and intended use — Crawlfind is intended to improve crawlability, structure, visibility, and technical delivery. It is not intended for unlawful deception, malicious misuse, or fraudulent conduct. Customers remain responsible for the legality, accuracy, and appropriateness of the websites, content, and configurations they submit or approve.
9. Sharing of Data
We do not sell personal data.
We may disclose or make data available to:
- infrastructure, hosting, database, CDN, observability, analytics, communications, payment, and support providers;
- professional advisers such as lawyers, auditors, and accountants;
- regulators, courts, or public authorities where required by law;
- investors, buyers, or successor entities in connection with a merger, financing, acquisition, or asset transaction.
We limit such sharing to what is reasonably necessary.
10. International Data Transfers
Some of our service providers may process data outside your country or outside the European Economic Area.
Where required by law, we use appropriate safeguards for international transfers, such as contractual protections and other legally recognized transfer mechanisms.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: provide the service; maintain security and integrity; comply with accounting, tax, legal, and regulatory obligations; resolve disputes; enforce agreements.
Retention periods vary depending on the type of data and the reason it was collected.
12. Security
We implement reasonable technical and organizational measures designed to protect personal data and service-related data.
However, no system, transmission method, or storage method is completely secure, and we cannot guarantee absolute security.
13. Your Rights
Where applicable under GDPR or other laws, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion;
- restrict processing;
- object to certain processing;
- request data portability;
- withdraw consent where processing depends on consent;
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact: info@crawlfind.com
We may require reasonable identity verification before fulfilling certain requests.
14. Children
Crawlfind is not intended for children under 18, and we do not knowingly collect personal data from children.
15. Third-Party Services and Links
Our website or platform may link to or integrate with third-party services. We are not responsible for the privacy, security, or content practices of those third parties.
16. Changes to This Policy
We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the "Last updated" date. Where required, we will provide additional notice.
17. Contact
Orchestrator, Lda.
Avenida D. João II, 98 A
1990-100 Lisbon
Portugal
Email: info@crawlfind.com